Before explaining the comment accessing SFR messaging and solving common connection problems, we would like to remind you that access to SFR messaging is extracted from the state SFR website or their mobile application. Then we show you how to log to their website with a web browser, as this is a technique that we can follow with a cellular phone or computer. However, we strongly suggest that those who use SFR mail with continuity within their phone to download the SFR messaging application, which simplifies, accelerates and secures using SFR Mail.
Existing customers will discover English-speaking Customer Care with www.emailsetting.org somewhat limited. There seems to be an English (and Arab) Customer Care Helpline for SFR at 1026 when dialed in France (or 33()6 1000 1026 from abroad), but based on online forum discussions consumers are often redirected towards the regular French Customer Service. SFR thus offers only limited English-speaking help online, apart from several discussions in their online forum. You may be able to find someone who speaks English inside an SFR boutique, though this is simply not guaranteed.
Most of SFR’s automated Customer Service is accessible 24 hours a day, a week a week. You can also contact the Live Customer Care which can be available Monday through Saturday from 8 am to 8 pm through a chat, which it will be possible to access through your SFR account.
In the event you prefer to speak to someone on the phone, you will have to dial 1023. Note that the best times to call are each day between 8 am and 12 pm, or even in the afternoon from 2 pm to 6 pm.
To sign up for a mobile phone or Internet (without or with television) with SFR, call Selectra at 09 77 55 72 27 (free when dialled from the fixed telephone line) or request a free callback to achieve English speaking customer service. You can discover more about SFR offers and the way to sign up for any plan within our guide to SFR in France.
Find an SFR Boutique Close To You
SFR operates numerous boutiques across France, so that you will be able to find a physical location near you. You can find the address for the SFR shop in the area within this online directory (in French).
In case you are comfortable reading French, you may find SFR’s online Customer Service a more efficient option compared to the telephone, since it enables you to avoid lengthy time spent on hold.
Existing customers can request assistance inside their online personal space (Espace Client SFR). You will get received your internet credentials inside the documents accompanying your subscription, though SFR can resend a username/password in case you have forgotten them. In your Espace Client you will find the following services:
We recommend calling SFR or submitting a consumer service request online for timely responses in your questions and concerns. However, cellular phone cancellations as well as for official complaints needs to be sent by post.
To cancel your mobile plan with SFR, you need to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) that you send to SFR must contain your complete name (prénom, nom de famille), your account number (identifiant abonné), along with your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don’t forget to inquire about an avis de réception at the post) to the following address:
You will also need to send a lettre recommandée avec avis de réception to SFR in order to cancel an online plan together. You have to provide a minumum of one month’s notice to cancel an online plan, and will need to pay a penalty if cancelling before 12 months on the contract. The lettre de résiliation must contain your complete name (prénom, nom de famille), your bank account number (identifiant abonné), as well as your account ID (numéro de Ligne de l’abonné), combined with the date for cancellation. The cancellation letter can be sent to:
The first course of action if you have a complaint with sfr mail mon compte is always to contact their customer care, either online or over the telephone (1023). Should you be not able to resolve the problem and would like to create a formal, chcsyy complaint, send a letter towards the relevant customer service postal address:
Should you be unable to resolve your complaint through SFR’s regular customer service, you can send a letter to SFR’s mediation service, called the Service National Consommateur. The letter must be sent by recommended post (lettre recommandée avec avis de réception) in order to be treated.